Frequently Asked Questions:
1- Is it really a pitch black dining room?
Yes! The dining rooms are completely dark. At O.Noir we do everything possible to eliminate the various sources of light, and request our guests to turn off cell phones, hide luminous watches, and remove any materials or devices that may shine light in the dark. While this is rather a voluntary requirement and there is no forceful policing, we ask each guest to respect all the rights and interests of surrounding guests and the core concept O.Noir has created for them.
2- Why are the waiters blind?
Blind people are the best people capable of doing the job in such context. You will become blind for 1-2 hours and you really must be able to trust your waiter. It is a true "transfer of trust" and an amazing approach to raise awareness about blind disability and disability in general. A group of professional, talented, and very kind waiters are always ready to serve you at O.Noir Toronto.
3- What are the methods of payment?
Cash, Debit, Visa and Mastercard (we don't take American Express). Payments are made in the lit bar, normally after dinning, though guests may choose to pay slightly ahead of completion time to speed up the process when all food/drink items are ordered.
4- How can we see the menu?
Upon arrival our hostesses will be taking your orders in the lit bar once you have viewed the menu. However, you can order more drinks or extra food directly from your waiter in the dining room.
5- Is the kitchen dark too?
The kitchen is lit and the cooks are not blind
6- What is the dress code?
Causal wear is fine. Clothing material potentially emitting light in dark is not welcomed.
7- What if I need to make a phone call or go to washrooms during dinner?
You can ask the waiter to take you outside the dining room, and either make phone calls (mobile phones need to be off in the dining room) or go to washroom. You can go back to the dining room afterwards with the help of your waiter.
8- What happens if we forget something in the dark room?
At any time you need to go back to the dining area, please ask for assistance from the staff. All O.Noir dining rooms are not open to any guest for viewing when lit to preserve the whole imagination for all.
9- Can we bring our own wine?
No. We do have a fully licensed bar with a variety of wine and drinks
10- Can we bring our own desserts?
No. Only in rare occasions may you bring a cake with our permission, and we will help you cut and serve the cake to your table with a small service fee ($2) per person.
The average will be around 1.25 to 1.5 hours. To accommodate this, we provide at least 2 hours for our guests for each of the two services. On occasions when guests arrive significantly later than required, we may ask them to order 2-course meal instead of 3-course with relatively faster food service, so that delay is minimized and it does not influence the time and services for all other guests.
Over 130 seats + a lit lounge where you can enjoy your drinks before coming into the dining room.
13- Are children accepted?
Yes! From the age of 6 children are welcome. However, we do not offer special menu & price for kids.
We do accommodate people with allergies. They must mention it to our hostesses upon arrival.
Yes, changes of reservations (such as the date or the number of people for dining) or cancellation can be made. For booking size of 6 people or more, we request at least 24-hour notice for cancellation or changes, and for smaller bookings (<6) notification to us before noon time of the reserved dining date is required. Please consult with O.Noir management for cancellation policy for corporate events or groups of 40 or more.
16- Do you have special prices for groups?
Yes! Please contact us for further details if you have a group of more than 15 people. Due to our uniqueness and level of service, high discount rate or commercial advertisement offerings are not available. Group rates are not available on Fridays, Saturdays, and busy holidays.
Yes ! O.Noir Gift Certificates are $50 each. They can be purchased either in restaurant, or by calling (416)922-6647 with credit card information after 5pm each day and we then send them to you or to someone on your behalf. If urgent we can keep in manager office here until your guests identify and pick up on dining day, while a copy of receipt can be scanned and emailed to you. They are not offered in electronic form.
18- Does the restaurant also serve dinner in lit area?
We generally only serve dinner in the dark. In case of 1-2 people in a large group deciding not to have dinner in dark but to stay and eat in the same location, we can occasionally offer meals in a lit room. This option may also be offered to few customers who come at a time in between our two service times, though we do not plan to offer this in general situations.
19- Do you provide parking?
No. However there is underground parking at a discounted price from our associated hotel (Town Inn Suites, a tall building standing above the restaurant, of the same address), at $5 (with tax $5.65) on weekend and $8 (with tax $9.04) on week days. Please go to the front lobby of Town Inn Suites to purchase your permit. There are street parking and other nearby parking services available as well.
The two O.Noir restaurants share the same trade name, dine-in-dark concept, website, and occasionally some booking and business information, and were both opened under the supervision of O.Noir founder Moe Alameddine. But they are independently operated and belong to different owners and companies. O.Noir Toronto also is a larger facility and has a larger number of seats.
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